Shipping policy

Shipping & Delivery

  • Delivery Timeframe: Once your order has shipped, expect delivery straight to your door within 7 to 12 days.

  • Track Your Order: As soon as your package leaves our facility, we’ll send you a confirmation email with tracking information so you can follow its journey.

  • Note: Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.

The Petgrove 30-Day Guarantee

Try Petgrove risk-free for 30 days. If our products don't make caring for, training, or entertaining your pet easier, more comfortable, and overall better, we will give you your money back.

  • 30-Day Home Trial: Test it out right in the comfort of your home with your furry friend.

  • Zero Hassle: Email our support team for a quick, easy return.

  • Full Refund: Promptly returned to your original payment method once the product is safely received back at our facility.

Cancellations & Order Changes

If you need to change or cancel an order, contact us via our website immediately. We’ll do our best to catch it, but once fulfillment begins, changes aren’t guaranteed.